Time Warner Cable Business Class Northeast Ohio

DSL service speeds are distance sensitive—which ultimately means that obtaining fast speeds depends on how close you are to their central office. However, with Time Warner Cable Business Class, distance does not matter. Your service will be fast and reliable no matter how far away you are from Time Warner Cable’s offices.

Another major difference between Time Warner Cable Business Class and DSL is installation. Installation with DSL can range anywhere from several weeks to several months. Time Warner Cable Business Class, on the other hand, can be installed within five business days at a serviceable address.

Furthermore, one of our most valuable assets is reliability. Time Warner Cable Business Class Internet solutions are delivered over Time Warner Cable’s proven and dependable fiber-optic network. Cable modem-based high-speed Internet access is less complex than DSL or a T1 line, easier and less costly to expand, and provides the fastest speed at the best value for your business dollar. Additionally, with the stability of AOL Time Warner behind us, you can be assured that your Internet access is here to stay. Return to top

2. Do I need a second phone line installed to use Time Warner Cable Business Class?

No. Time Warner Cable Business Class runs through a cable line, not the phone lines. Return to top

3. Is Time Warner Cable Business Class secure?

Time Warner Cable Business Class’ high-speed network is no less secure than any other Internet Protocol (IP) network. Because of this, we recommend that you install a firewall to protect your computer(s) from intruders/hackers. For more advanced security, we also offer a Managed Security service that combines a virtual private network and a hardware firewall to provide the ultimate protection for your business. Return to top

4. Do I need to have cable T.V. at my business to order Time Warner Cable Business Class service?

No. You no longer need to have cable T.V. service to order Time Warner Cable Business Class. Return to top

5. Time Warner Cable is not currently in our building. Will I still be able to get Time Warner Cable Business Class?

It depends on whether or not your building is serviceable. To determine serviceability, our construction department will do a site survey. Upon completion, a Time Warner Cable Business Class Representative will call you with the results and your options. Return to top

6. I have more than one computer at my business. Will Time Warner Cable Business Class network them for me?

No. We currently do not provide networking services. You will need to contact a networking company. Return to top

7. Do I get any web space with my Time Warner Cable Business Class account?

No; however, Time Warner Cable Business Class offers several Web Hosting packages with both Windows and UNIX server options. Please contact a Time Warner Cable Business Class Representative at 330-634-7899 or
888-877-6862 (outside of Akron) for more details. Return to top

8. Can I upgrade if I need more bandwidth?

Absolutely. Time Warner Cable Business Class offers a full suite of scalable Internet Access solutions for your business needs. For further information please contact a Time Warner Cable Business Class Representative at 330-634-7899 or 888-877-6862 (outside of Akron). Return to top

9. What is the difference between a Static IP and a Dynamic IP?

Dynamic IPs are always changing because they are renewed every time you restart your system. At restart, an IP address is assigned from a pool of available Dynamic IPs in the Time Warner Cable Business Class system.

Static IPs are assigned specifically to each customer that purchases them. The IP address will never change no matter how often a system is restarted. This is essential if you are running a web server, mail server, or any piece of equipment that needs to have the same IP address every time you access it. Return to top

10. How do I know if I need a Static IP or a Dynamic IP?

If you only use your Internet connection at work and do not need outside users to access your internal systems, a Dynamic IP should suit your business needs. However, if other employees need to have access to your system when they are not at work, you will need a Static IP. You will need a Static IP if you are running an e-mail, web hosting, or other applications server that needs to be reached by people outside of your company. Time Warner Cable Business Class includes a Static IP in all of its higher-bandwidth service tiers, beginning at 1.5 x 1.5 mb/s.
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11. Can customers/employees watch television and use Time Warner Cable Business Class at the same time?

Absolutely. Time Warner Cable Business Class service sends and receives data from your cable modem/router by using a different group of cable frequencies than those utilized for television signals. In addition, multiple televisions and computers can also be serviced through the same cable line. Return to top

12. Can other cable modem users see the data I send and receive?

No. Firstly, while it is true that Time Warner Cable Business Class uses a common channel for downstream Internet traffic to all the cable modems in your neighborhood, every byte is protected by the widely-used DES encryption algorithm designed by our government. Secondly, data sent from your computer to the Internet is never sent to other cable modems in your neighborhood.

You should always be careful when sending sensitive information over any Internet connection. For maximized security, check your web browser’s configuration to implement encryption for your files.
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13. How long does it take to have Time Warner Cable Business Class installed?

The average installation takes between 1-1 1/2 hours. Return to top

14. Time Warner Cable is not in my building and construction is required to install Time Warner Cable Business Class service. How long will it take to get installed?

This depends on how extensive the project is. Average construction work takes between 30-60 days. However, there are rare occurrences where construction may take up to 90 days. Return to top

15. How many e-mail accounts do I get with my Time Warner Cable Business Class service?

Five e-mail accounts are provided with our standard level of service. We also offer vanity e-mail accounts at an additional charge. If your business requires more than five e-mail accounts, additional accounts are available for an extra fee. Return to top

16. What is the difference between vanity and non-vanity e-mail addresses?

Vanity e-mail is customized to your company's domain name. For example, if your company name is XYZ Corporation and your website URL is www.xyzcorporation.com, then your vanity e-mail name would be _____@xyzcorporation.com. Non-Vanity e-mail is not customizable and uses the Time Warner Cable Business Class branded e-mail addresses— ____@twcbizsolutions.com. Return to top

17. Can I access my Time Warner Cable Business Class e-mail account while I am traveling?

Yes. Time Warner Cable Business Class provides a complimentary dial-up access account with every Access service. Return to top

18. How do I set-up my dial-up access account?

Go to http://dialaccess.rr.com and click on “Register.” Return to top

19. How much time do I have when I use my dial-up access account?

Your dial-up access account features an unlimited connection time. Return to top

20. Who can I contact if I have an issue or question about my Time Warner Cable Business Class service?

For a technical issue, visit our Common Technical Support Questions webpage. If this does not help you resolve your issue, you can access our Live Chat Support or call 330-630-7966 or 877-314-3618 (outside of Akron) for further assistance.

For any billing or customer service issues, please contact a Time Warner Cable Business Class Representative at 330-634-7899 or
888-877-6862 (outside of Akron). Return to top

21. What are the hours of local Sales Support and Technical Support?

Local Sales and Technical Support hours are as follows: Monday - Friday— 8:00 AM - 5:00 PM. Time Warner Cable Business Class’ Live Chat Support is available 24 hours a day, 7 days a week. However, only a local Time Warner Cable Business Class Representative can assist you with a password or billing issue. Return to top